Specifics

Operations

• Directed all operational aspects of BHHS franchise.

• Oversaw 40 offices in Texas, Oklahoma, Arkansas with 1,000+ agents.

• Developed and implemented short and long-range enterprise strategies, goals, objectives.

• Coordinated opening and/or consolidation of offices.

• Counseled and strategized with agents on issues regarding their individual goals.

• Lead implementation of new transaction management software, including workflow design, creating templates, organized training curriculum and training sessions.

Administrative

• Navigated administrative expansion in conjunction with company growth.

• Managed 10+ administrative staff members in Houston.

• Facilitated employee development.

• Created employee policy manual.

• Worked closely with 3rd party payroll/HR provider.

Marketing

• Executed brand conversion from independent brokerage to franchise operations.

• Followed and enforced franchise brand identity standards across all aspects of the operation.

• Built three separate but linked affiliate websites for each state market by adding customized enhancements to the corporate web platform.

• Art directed and wrote copy for all advertising. Directed and approved all marketing initiatives for all territories.